I told him I need a central air conditioning unit.

I called the HVAC company last week and told them I needed a central air conditioning unit. The person who answered the phone said nothing, and I said hello to make sure I didn’t lose the call. She said she heard me, but she wasn’t sure she heard me right. I repeated to her that I needed a central air conditioning unit. She reminded me it was winter and asked if I was making a mistake. I had to explain that my air conditioning unit broke down at the end of summer. It was now January, and spring was right around the corner. I had the money for a new air conditioning unit right now, and I wanted to purchase a new one before the prices were up again. She said they had a few in stock, but she wanted me to talk to an HVAC technician. I told her which HVAC technician had told me my air conditioning unit was not repairable, and I would like to talk to him. Since he wasn’t in the office, she said she would put a note in his box so he could call me when he got back into the HVAC office. An hour later, the HVAC technician called me and told me he remembered my air conditioning unit. As long as I had no changes in my home, he knew exactly what air conditioning unit would be best for me, and it had a high efficiency rating of 20. I thanked him and looked forward to their delivering the air conditioning unit before it snowed.

New heating units